How can we help you?

Find quick solutions to common issues below, or reach out to our team for personalised assistance.

Common Issues

Quick solutions to frequently encountered problems

Payment didn't go through

Verify your card details are correct and you have sufficient funds. Try a different payment method or card. If issues persist, contact us with your payment reference.

Payment help

Can't download my document

Go to "My Documents" → Click the three dots (⋯) menu → Select "Download as PDF". Word format (.docx) is also available.

Download guide

How to check credit balance

Log in to your dashboard and check the sidebar - your available credits are displayed at the top. View credit history in the Credits section.

About credits

Need to edit my document

You have unlimited editing access forever. Click your document → Edit button → Make changes → Auto-saves. Your documents never expire.

Editing guide

Still need help?

Reach out to our team directly for personalised support

Customer Support

Need help with your account, documents, or have technical issues?

[email protected]

Response time: Within 24 hours

Business hours: Mon-Fri, 9 AM - 6 PM WAT

General Inquiries

Partnerships, media inquiries, or other questions? We'd love to connect.

[email protected]

Perfect for:

Partnership opportunities
Media & press inquiries
Business development
General questions