Privacy Policy

We collect information you provide directly to us: Personal Information: • Full name and email address • Educational background and qualifications • Career goals and aspirations • Work experience details • Contact preferences Application Data: • Target universities and programmes • Academic achievements • Research interests • Personal statements and essays Technical Information: • IP address and browser type • Device and operating system • Usage patterns and preferences • Cookies and similar technologies

We use the information we collect to: • Generate personalised formal documents using AI technology • Improve our AI algorithms and service quality • Process payments and manage your account • Send service updates and notifications • Provide customer support • Analyse usage patterns to enhance user experience • Comply with legal obligations • Protect against fraud and unauthorised access

We do NOT sell your personal information. We may share your information only in these circumstances: • With your explicit consent • To comply with legal obligations • To protect our rights and prevent fraud • With service providers who assist our operations • In connection with a business transfer or merger All third parties are required to maintain confidentiality and use your information only as directed by us.

We implement industry-standard security measures: • Encryption of data in transit and at rest • Secure payment processing via PCI-compliant providers • Regular security audits and updates • Access controls and authentication protocols • Secure data centres with physical security • Regular backups and disaster recovery procedures However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to: • Provide you with requested services • Comply with legal obligations • Resolve disputes and enforce agreements • Improve our services Account data: Retained while account is active plus 90 days Generated documents: Retained for 1 year after generation Payment records: Retained for 7 years per legal requirements

You have the right to: • Access your personal information • Correct inaccurate data • Request deletion of your data • Object to data processing • Export your data (data portability) • Withdraw consent at any time • Lodge a complaint with supervisory authorities To exercise these rights, contact us at [email protected]

We use cookies and similar technologies to: • Remember your preferences • Authenticate your sessions • Analyse site traffic • Personalise your experience You can control cookies through your browser settings. Disabling cookies may limit some features of our Service.

Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will delete that information promptly.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies. We integrate with: • Secure payment processors (region-appropriate) • Email service providers • Analytics services • Cloud infrastructure providers

We use AI to generate formal documents. AI Data Usage: • Your data trains our models in aggregate, anonymised form • Individual documents are never shared with other users • You can opt-out of data usage for model improvement • We do not claim ownership of generated content • Different document types are processed with specialized AI models • Our multi-phase pipeline ensures unique, personalised content for each user • You maintain ownership and responsibility for all generated content

We may update this Privacy Policy periodically. We will notify you of any material changes by: • Updating the "Last Updated" date • Sending email notifications for significant changes • Displaying prominent notices on our Service Continued use after changes constitutes acceptance.

For privacy-related questions or concerns: Email: [email protected] Data Protection Officer: [email protected] We aim to respond to all privacy inquiries within 48 hours.