Refund Policy

At Writera, we operate on a credit-based system where you purchase credits to generate professional documents. This policy outlines when refunds are and are not available.

Credits are non-refundable once purchased. Here's why: • Immediate Availability: Credits become available for use instantly upon successful payment • Unlimited Editing: Every document you generate can be edited and regenerated unlimited times at no extra cost • No Expiration: Your credits never expire - use them whenever you're ready • Full Control: You decide when and how to use your credits Since the service is immediately accessible and credits provide lasting value, we cannot offer refunds on credit purchases.

If you're not satisfied with a generated document: • Regenerate for Free: Use our regeneration feature to create a new version at no additional cost • Unlimited Edits: Edit any section of your document as many times as needed • Contact Support: Our team can help you get the best results from your documents We address quality concerns through document improvement, not refunds.

We do process refunds for legitimate billing errors. These include: • Double Charges: If you were charged twice for the same purchase • Incorrect Amount: If you were charged more than the displayed price • Failed Transactions: If payment was deducted but credits were not added • Unauthorised Charges: If a charge was made without your authorisation For billing errors, we will issue a full refund to your original payment method.

To request a refund for a billing error: 1. Gather Your Information: • Transaction reference number or receipt • Date and time of the transaction • Amount charged • Description of the billing error 2. Contact Us: • Email: [email protected] • Subject line: "Billing Error Refund Request" • Include all relevant transaction details 3. Processing Time: • We review all requests within 2-3 business days • Approved refunds are processed within 5-10 business days • Refund timing depends on your payment provider

The following are not eligible for refunds: • Credits that have been used to generate documents • Unused credits (since they never expire and can be used anytime) • Dissatisfaction with document content (use regeneration instead) • Change of mind after purchase • Failure to achieve desired outcomes (e.g., admission decisions, visa approvals) • Account suspension due to Terms of Service violations

We use Stripe for secure payment processing. This ensures: • Encrypted payment processing • Secure handling of card and bank details • Protection against fraudulent transactions • Detailed transaction records for dispute resolution

If you believe a charge is incorrect: • Contact us first at [email protected] before disputing with your bank • We can resolve most issues faster than a bank dispute process • Filing a chargeback without contacting us first may result in account suspension • We cooperate fully with payment provider investigations

We may update this Refund Policy from time to time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated policy.

For any questions about this Refund Policy or to report a billing error: Email: [email protected] We aim to respond to all enquiries within 24-48 hours.